All jobseekers referred to my Department’s activation service, including those referred to the JobPath service, are requested to complete a personal progression plan (PPP) which contains a schedule of activities; actions and job focused targets, taking into account a person’s specific qualifications and employment preferences. The person will be requested to sign the PPP as an indication of their agreement to the activation measures contained in the document.
The use of an electronic format to capture a client signature is now common in many forms of services. This format is used by both JobPath Companies to record client signatures where the customer is happy to do so. Should a customer agree to sign electronically the Personal Adviser provides instruction regarding the use of the relevant equipment.
It is not however mandatory for a customer to sign the PPP using an electronic format. The option to sign a hardcopy of the PPP is also available.
Both JobPath companies have confirmed to my Department that it is not their practice to sign a PPP on behalf of any customer. Personal Advisors are required to sign the document themselves. If the deputy has a specific case in mind she should furnish the details to my Department for further investigation.
I trust this clarifies matters for the Deputy.