Tuesday, 9 October 2018

Questions (41)

Eamon Scanlon

Question:

41. Deputy Eamon Scanlon asked the Tánaiste and Minister for Foreign Affairs and Trade if a passport application by a person (details supplied) will be expedited; the target and turnaround time for passport applications; if turnaround times are regularly relayed to post office staff; and if he will make a statement on the matter. [41013/18]

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Written answers (Question to Foreign)

An application for the individual named was registered with the Passport Service on the 2 October 2018. The Passport Service has been in touch with the applicant regarding the latest status of his application and has explained what is required to allow his application be processed as quickly as possible.

The Passport Service aims to process all passport applications submitted via Passport Express within 15 working days. At present, renewal applications through Passport Express are being processed in an average time of 10 working days, excluding postage time.

The fastest way for applicants to apply for a passport renewal is using the Online Passport Renewal Service. Target turnaround time for applications made via the online service is 10 working days plus postage. Current average processing time is 8 working days, and over 50% of applicants who have used this channel this year have had their application processed within a week. The online service currently accommodates only adult renewals and passport card applications, but it is planned to further extend this service to child renewals by the end of 2018.

The Passport Service continues to work closely with the Communications Unit of An Post to ensure that information disseminated by An Post staff is accurate and up to date. Turnaround times for all categories of applicants are regularly published on www.dfa.ie/passports.