Wednesday, 10 October 2018

Questions (204, 205)

Bernard Durkan

Question:

204. Deputy Bernard J. Durkan asked the Minister for Communications, Climate Action and Environment if directly or through the aegis of the regulator he can identify or audit particular areas throughout the country that do not have adequate mobile telephone coverage or quality; his plans to address same; and if he will make a statement on the matter. [41504/18]

View answer

Bernard Durkan

Question:

205. Deputy Bernard J. Durkan asked the Minister for Communications, Climate Action and Environment the reason mobile telephone customers in all areas throughout the country cannot have a service on par to the quality service in Europe; and if he will make a statement on the matter. [41505/18]

View answer

Written answers (Question to Communications)

I propose to take Questions Nos. 204 and 205 together.

Providing telecommunications services, including mobile phone services, is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communications Regulation (ComReg), as independent Regulator. I do not have statutory authority to require commercial companies to rollout services and make specific investments in particular locations. The ComReg consumer helpline is accessible at consumerline@comreg.ie and I would urge consumers who feel they have not received an appropriate response from service providers to make contact with the Regulator.

With respect to the quality of mobile telephony service in other countries, comparisons between Member States and within regions can be problematic for many reasons, including the fact that the technical characteristics of mobile phone networks that determine coverage and capacity will vary between operators and locations. Other factors would include the characteristics of individual markets, including topography, population density, frequencies used etc.

Notwithstanding ComReg’s independence, I recognise the frustration felt by Irish consumers where telecommunications networks are not always delivering the services people expect. Accordingly, I specifically included in the Programme for Government a commitment to a Mobile Phone and Broadband Taskforce. The Taskforce worked with key stakeholders to produce a report in December 2016, available on my Department’s website, which contained 40 actions to alleviate some of the deficits. The Implementation Group I co-chair with Minister Kyne is overseeing implementation of the actions and comprises all key stakeholders responsible for delivery. This includes ComReg, which attends as both an action owner, and in an observer capacity in its role as the independent Regulator.

Minister Kyne and I published the Mobile Phone and Broadband Taskforce Implementation Review 2017 on 21 February 2018, which comprehensively outlines the progress made in 2017 on the actions identified by the Taskforce. Of the 40 actions, 29 have been completed, with work on the remaining 11 carrying into the 2018 Work Programme. Following close engagement with stakeholders at the National Stakeholder Forum, an additional 23 new measures have been identified for delivery in 2018, that will lead to improvements for consumers across Ireland.

With respect to identifying the areas across the country that do not have adequate coverage, both my Department and the Department of Rural and Community Development have worked with a pilot group of local authorities to identify the issues associated with mapping local blackspots. This pilot exercise has been completed, with all local authorities having been asked to map local blackspots and identify infrastructure that could potentially be used to provide additional coverage on an economic basis. This exercise is ongoing, and has been included in the 2018 Taskforce Work Programme.

In terms of addressing mobile coverage blackspots, various other initiatives are under way:

- Both Departments have worked to achieve a greater consensus around site selection for telecoms infrastructure and therefore improve mobile phone coverage.

- A focus group was established to provide guidance with respect to categories of location where high quality reliable mobile coverage should be made available as a priority. The report of the focus group was published on my Department’s website on 31 August 2018. It is anticipated that the output of the focus group should influence the actions of the mobile network operators in their work to reduce mobile phone blackspots. It will also inform future policy in my Department with regards to priorities for mobile phone services.

- A working group has been established with the remit of investigating the feasibility of developing standardised policy for accessing and utilising State  and publicly-owned assets for the deployment of telecommunications infrastructure.

- ComReg is delivering a composite national coverage map, which will, in tandem with its work on handset testing and activities to raise consumer awareness, allow people across Ireland to optimise the services available to them.

- Following a consultation process ComReg has developed a licensing scheme which will enable households and businesses to use mobile phone repeaters to boost signals into their premises and bring immediate improvements in mobile coverage.

All of these initiatives should assist in enhancing the quality of mobile phone and data services, particularly in rural areas.

In tandem with the work of the Taskforce, the release by ComReg of the 3.6GHz radio spectrum band, which has been identified at EU level as a primary band suitable for the introduction of 5G, will also contribute to addressing increasing mobile data demands and improve mobile coverage. Mobile operators’ commercial investment has also resulted in improved services, following ComReg's 2012 multi-band spectrum auction. At least one operator now has in excess of 90% 4G population coverage.