Student Grant Scheme Applications

Dáil Éireann Debate, Thursday - 11 October 2018

Thursday, 11 October 2018

Questions (65)

Bernard Durkan

Question:

65. Deputy Bernard J. Durkan asked the Minister for Education and Skills the status in respect of an application for a higher education grant for study in the case of a person (details supplied); and if he will make a statement on the matter. [41711/18]

Written answers

Minister for Education and Skills

As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries may be emailed directly to SUSI at [e-mail]. Staff in SUSI are responding to email queries within a matter of days.