Dáil Éireann Debate, Tuesday - 23 October 2018
613. Deputy Eamon Scanlon asked the Minister for Employment Affairs and Social Protection if issues regarding the illness benefit payment system will be addressed and rectified; if her attention has been drawn to the fact that persons are waiting weeks without payment or are receiving reduced payments; and if she will make a statement on the matter. [43199/18]
View answerMy Department recently moved to a new IT system and this has impacted on payments to some Illness Benefit (IB) customers. The transition has involved moving from a payment in arrears system to a real-time system for IB.
The Department acknowledges that this move has caused difficulties for some customers leading to a large volume of calls to its helpline and long delays in responding to calls. In order to address this issue, the Department has deployed additional staff to manage customer calls.
I want to assure the Deputy that all IB customers will be paid the correct amount for the period of their illness - as certified by their GP. Any customer who has an urgent financial need can apply to the Department's Community Welfare Service to receive an interim payment. Customers in these circumstances should get in touch with their local Intreo Centre.
My Department is working hard to resolve these payment issues as quickly as possible.
I hope this clarifies the matter for the Deputy.
