Dáil Éireann Debate, Tuesday - 20 November 2018
444. Deputy Niamh Smyth asked the Minister for Health the reason a person (details supplied) was treated in a certain manner and received poor care at a hospital; and if he will make a statement on the matter. [48096/18]
View answerOur hospitals aim to treat patients with dignity, respect and compassion. When a service user feels that these standards have not been achieved, feedback and complaints can be submitted to the HSE through the “Your Service, Your Say” facility. The HSE is committed to having in place a complaints procedure that is clear and which supports the patient through the process. Further information on providing feedback or making a complaint can be found at https://www.hse.ie/eng/about/qavd/complaints. If a service user is not satisfied with the result of a complaint, the decision can be appealed to the Office of the Ombudsman. Alternatively, complaints can be made to the Office of the Ombudsman in the first instance.
As this is a service matter I have also forwarded your query to the HSE for direct reply.
