Dáil Éireann Debate, Tuesday - 27 November 2018
177. Deputy Michael McGrath asked the Minister for Finance the number of complaints outstanding at the Financial Services and Pensions Ombudsman; the number of complaints outstanding at the end of each month in 2018 and at the end of 2015, 2016 and 2017; and if he will make a statement on the matter. [49472/18]
View answer178. Deputy Michael McGrath asked the Minister for Finance the number of complaints outstanding at the Financial Services and Pensions Ombudsman by length of time (details supplied); the complaints that are open from the time of first receipt; and if he will make a statement on the matter. [49473/18]
View answerI propose to take Questions Nos. 177 and 178 together.
Firstly, I must point out that the Financial Services and Pensions Ombudsman is independent in the performance of his statutory functions.
I have been advised by the Ombudsman that the number of complaints outstanding each month in 2018 were as follows:-
|
Year |
Month |
Number of complaints outstanding at the end of the Month |
|
2018 |
January |
3328* |
|
February |
3515 |
|
|
March |
3740 |
|
|
April |
3853 |
|
|
May |
3943 |
|
|
June |
3964 |
|
|
July |
4155 |
|
|
August |
4307 |
|
|
September |
4454 |
|
|
October |
4662 |
* This includes 44 complaints transferred from the Office of the Pensions Ombudsman on 1 Jan 2018.
I have also been advised by the Ombudsman that the number of complaints outstanding for the years for 2015 to 2017 were as follows:-
|
Year |
Number of complaints outstanding at year end |
|
2017 |
3134 |
|
2016 |
2198 |
|
2015 |
1954 |
To answer the Deputy's question in relation to the number of complaints and the length of time that complaints are open from date of receipt up to 1 month and to over 1 year, the Financial Services and Pensions Ombudsman has provided the following information:-
|
Month since Received |
Complaint Numbers @ 23 November 2018 |
|
<1 |
489 |
|
1-3 |
920 |
|
3-6 |
907 |
|
6-12 |
865 |
|
1 Year Plus |
1541 |
|
Total |
4722 |
