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Departmental Correspondence

Dáil Éireann Debate, Tuesday - 15 January 2019

Tuesday, 15 January 2019

Questions (1034)

Thomas P. Broughan

Question:

1034. Deputy Thomas P. Broughan asked the Minister for Rural and Community Development the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant ombudsman in each of the years since 2016. [1878/19]

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Written answers

My Department was established on 19 July 2017. It has received one complaint under formal complaints procedures since then. The complaint arose on the 27 August 2018 when a member of the public who corresponded with the Department in Irish was responded to in English, in error.

The aggrieved member of the public also contacted the Coimisinéir Teanga in relation to the matter. Following an investigation into the matter by my officials, both the person concerned and the Coimisinéir Teanga fully accepted my Department's apology in August 2018, and the matter was closed.

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