Dáil Éireann Debate, Tuesday - 15 January 2019
255. Deputy Thomas P. Broughan asked the Minister for Finance the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant Ombudsman in each of the years since 2016. [1872/19]
View answerIn line with the Department's Customer Charter, available on the Department's website, a complaint is defined as "an expression of dissatisfaction concerning the provision of a service or services by the Department”. The Department received two complaints for the period 2016 - 2018 outlined in the following table:
|
Division |
Year of Complaint (2016/2017/2018) |
Nature of Complaint (e.g. timelines for response, manner by which customer was dealt with etc) |
Resolution |
Was Complaint referred to Ombudsman |
|
Corporate – Customer Service Manager |
2016 |
Timeline of response |
Written responses to requestor; engagement by Customer Service Manager and other relevant officials |
No |
|
Corporate – Customer Service Manager |
2018 |
Timeline for response to Written Representation |
Written responses to requestor; engagement by Customer Service Manager and other relevant officials |
No |
