Tuesday, 5 February 2019

Questions (640)

Aindrias Moynihan


640. Deputy Aindrias Moynihan asked the Minister for Employment Affairs and Social Protection the number of persons who did their post-2012 contributory pension reviews online; the number who commenced an online review but did not complete the process; the number who requested paper forms for review; the completion rate for paper reviews; the number who did not respond to review correspondence in County Cork and nationally in tabular form; and if she will make a statement on the matter. [5751/19]

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Written answers (Question to Employment)

Since the end of September 2018, my Department has been examining the social insurance records of pensioners born on or after 1 September 1946 who were awarded state pension (contributory) on reduced post Budget 2012 rate bands. Due to the numbers involved, the process will take a number of months to complete.

Where possible, my Department will use information already held to assist in these reviews. Over recent weeks, requests for additional information are being sent to pensioners about unexplained gaps in their social insurance record, where this information is required to complete their review. These information requests also explain how to access my Department’s online service to provide the relevant information. The information request letter also bears a dedicated telephone number to support and assist those involved in the review and allow customers who have difficulty with using the online application request a paper application which will be issued to them when they become available at the end of February

As information request have only recently started to issue to customers it is too early to provide the detailed statistics the Deputy requested at this time .

I hope this clarifies the matter for the Deputy.