Tuesday, 26 March 2019

Questions (1227)

Mattie McGrath

Question:

1227. Deputy Mattie McGrath asked the Minister for Rural and Community Development the number of complaints submitted to his Department in 2017, 2018 and to date in 2019; the number of appeals made with respect to the outcome of such complaints; the number referred to the Office of the Ombudsman; and if he will make a statement on the matter. [13787/19]

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Written answers (Question to Rural)

My Department was established on 19 July 2017. It has received one complaint under formal complaints procedures since then. The complaint arose on the 27 August 2018 when a member of the public who corresponded with the Department in Irish was responded to in English, in error.

The member of the public also contacted An Coimisinéir Teanga in relation to the matter. Following an investigation into the matter by my officials, both the person concerned and An Coimisinéir fully accepted my Department's apology in August 2018, and the matter was closed.