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Customer Verification Procedures

Dáil Éireann Debate, Tuesday - 26 March 2019

Tuesday, 26 March 2019

Questions (1259)

Bernard Durkan

Question:

1259. Deputy Bernard J. Durkan asked the Minister for Employment Affairs and Social Protection if all issues relative to their identity have been resolved in the case of a person (details supplied); and if she will make a statement on the matter. [13180/19]

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Written answers

The person concerned has been invited on two occasions (August 2017 and February 2018) to make an appointment to attend a SAFE registration interview.  The face-to-face interview process involves the verification of a person's identity, the capture of his/her photograph and signature and the verification of data already held by the Department.

To date, the person concerned has not attended for interview. Therefore, he has not gone through the process required to authenticate his identity.

The person concerned can contact his local Intreo Office to arrange an appointment or make an appointment online at MyWelfare.ie: https://services.mywelfare.ie/.

I hope this clarifies the matter for the Deputy.

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