Tuesday, 26 March 2019

Questions (1435)

Mattie McGrath

Question:

1435. Deputy Mattie McGrath asked the Minister for Culture, Heritage and the Gaeltacht the number of complaints submitted to her Department in 2017, 2018 and to date in 2019; the number of appeals made with respect to the outcome of such complaints; the number referred to the Office of the Ombudsman; and if she will make a statement on the matter. [13777/19]

View answer

Written answers (Question to Culture)

As I advised the House in response to Parliamentary Question number 1235 of 15th January, my Department received two complaints in relation to the Department's operations during 2017 and that a further three such complaints were received during 2018. Two of these complaints were subsequently referred to the Office of the Ombudsman. I am advised that in each case, the matters raised have been addressed and brought to a conclusion.

I am further advised that no complaints in relation to the Department's operations have been received to date in 2019.

My Department remains committed to advancing the principles of Quality Customer Service and achieving ongoing improvement in the delivery of its services.