Dáil Éireann Debate, Tuesday - 26 March 2019
228. Deputy Mattie McGrath asked the Minister for Finance the number of complaints submitted to his Department in 2017, 2018 and to date in 2019; the number of appeals made with respect to the outcome of such complaints; the number referred to the Office of the Ombudsman; and if he will make a statement on the matter. [13781/19]
View answerIn line with the Department's Customer Charter, available on the Department's website, a complaint is defined as "an expression of dissatisfaction concerning the provision of a service or services by the Department”.
The Department received two complaints for the period 2016 - 2019 outlined in the following table:
|
Division |
Year of Complaint (2016/2017/2018) |
Nature of Complaint (e.g. timelines for response, manner by which customer was dealt with etc) |
Resolution |
Was Complaint referred to Ombudsman |
|
Corporate – Customer Service Manager |
2016 |
Timeline of response |
Written responses to requestor; engagement by Customer Service Manager and other relevant officials |
No |
|
Corporate – Customer Service Manager |
2018 |
Timeline for response to Written Representation |
Written responses to requestor; engagement by Customer Service Manager and other relevant officials |
No |
