Friday, 6 September 2019

Questions (109)

Catherine Murphy


109. Deputy Catherine Murphy asked the Minister for Finance the number of complaints his Department received under the customer service charter in 2017, 2018 and to date in 2019; if his attention has been drawn to issues and or problems in having complaints registered; and if he will make a statement on the matter. [35644/19]

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Written answers (Question to Finance)

In line with the Department's Customer Service Charter 2018-2020, complaints regarding customer service received can be made to the relevant Unit/Division in the first instance, or to the Customer Service Officer in Corporate Affairs.  If the complaint is not resolved the Department's Customer Service Charter highlights the role of the Department’s Appeal's Officer and further recourse to the Office of the Ombudsman to investigate a complaint.

The number of complaints received in the years 2017, 2018 and to date in 2019 are as follows:


Number of Complaints





2019 (to date)