Friday, 6 September 2019

Questions (1741)

Catherine Murphy


1741. Deputy Catherine Murphy asked the Minister for Rural and Community Development the number of complaints his Department received under the customer service charter in 2017, 2018 and to date in 2019; if his attention has been drawn to issues and or problems in having complaints registered; and if he will make a statement on the matter. [35650/19]

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Written answers (Question to Rural)

My Department was established on 19 July 2017 with the mission of promoting rural and community development and supporting vibrant, inclusive and sustainable communities throughout Ireland.

The Department is aware of the importance of providing quality customer service to stakeholders and members of the public and published its first Customer Action Plan and Charter, in line with the public service’s Customer Charter Initiative, earlier this year.

The Customer Action Plan includes details of our complaints procedure; setting out how customer complaints can be made and how they are dealt with. The Department has received one formal complaint to date, in 2018, which was successfully resolved following an investigation into the matter.