Dáil Éireann Debate, Tuesday - 15 October 2019
526. Deputy Mary Butler asked the Minister for Communications, Climate Action and Environment when an area (details supplied) in County Waterford will have full broadband connection and access to Internet services available; and if he will make a statement on the matter. [41830/19]
View answerEvery home, farm, school and business in Ireland will have access to high speed broadband – no matter where they are located – following the Government’s decision to approve the appointment of a preferred bidder to the National Broadband Plan. Under this plan, Ireland will become one of the first countries in the world to ensure that those in rural areas have the same digital opportunities as those in urban areas.
According to my Department’s high speed broadband map, available at www.broadband.gov.ie, the premises referred to by the Deputy is one which is indicated as having been passed by eir as part of their rural deployment of high speed broadband. Therefore, that premises should be in a position to order a high speed broadband connection from a provider offering services on the network.
Where a premises in this situation is having difficulty getting connected, my Department's customer service team in the National Broadband Plan (NBP) Division can assist by raising a case with eir.
I advise the Deputy’s constituent to contact the NBP customer service team at broadband@dccae.gov.ie directly, providing their name, phone number, email address and Eircode, as well as details of the issues they are experiencing. My Department will then be in a position to pursue a case on their behalf with eir.
