According to my Department’s high speed broadband map, available at www.broadband.gov.ie, the premises referred to by the Deputy is one which is indicated as having been passed by eir as part of their rural deployment of high speed broadband. Therefore, that premises should be in a position to order a high speed broadband connection from a provider offering services on the network.
Where a premises in this situation is having difficulty getting connected, my Department's customer service team in the National Broadband Plan (NBP) Division can assist by raising a case with eir.
I advise the Deputy’s constituent to contact the NBP customer service team at email@example.com directly, providing their name, phone number, email address and Eircode, as well as details of the issues they are experiencing. My Department will then be in a position to pursue a case on their behalf with eir.