Wednesday, 20 November 2019

Questions (159)

Darragh O'Brien


159. Deputy Darragh O'Brien asked the Minister for Justice and Equality the status of the ongoing delays for INIS appointments; the steps he is taking to address same; and if he will make a statement on the matter. [48219/19]

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Written answers (Question to Justice)

As outlined in responses to previous parliamentary questions, my Department became aware in September 2018 of customers experiencing difficulties booking registration appointments. Some of these difficulties had arisen because third party agents had been able to secure multiple appointments through the use of automatic software.

A set of software fixes was introduced in mid-September 2018 to prevent this abuse of the system. As far as can be determined, this software update has been successful in preventing the block booking of appointments by third party agents. The system is being regularly monitored in this regard.

However, I am aware that some third party agents continue to book individual appointments with information supplied to them by customers. My Department strongly advises our customers not to provide sensitive personal data to these unregulated agents.

My Department will shortly be tendering for a replacement online appointments system, which is being designed to prevent the block-booking of appointments. This new system will also assist in streamlining and improving the current online booking process. As part of the Service Improvement Plan 2018-2020 for Immigration Service Delivery, a number of other options are also being considered with a view to improving customer service and efficiency as well as meeting the growing demand for registration in Ireland.