Tuesday, 17 December 2019

Questions (308)

Robert Troy

Question:

308. Deputy Robert Troy asked the Minister for Business, Enterprise and Innovation the consumer protections in place that require a customer to be given a receipt after making a purchase. [53283/19]

View answer

Written answers (Question to Business)

There is no provision of general application in current consumer protection legislation requiring a customer to be given a receipt after making a purchase. In the case of contracts concluded away from the business premises of a trader, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No 484/2013) require the trader to provide a range of information to the consumer, including information on the trader's identity and address and on the main characteristics of the goods or services. This information must be provided on paper or, if the consumer agrees, on another durable medium such as an e-mail. A trader who concludes an off-premises contract with a consumer must also provide the consumer with a copy of the signed contract or with confirmation of the contract either on paper or, if the consumer agrees, on another durable medium. In the case of online and other distance contracts, the 2013 Regulations require a trader who concludes such a contract with a consumer to provide the consumer with confirmation of the concluded contract on a durable medium such as paper or e-mail. As the provision of a copy or confirmation of the contract on a durable medium can constitute proof of purchase for consumers; they serve the same purpose as a receipt.