Since the Credit Review Office (CRO) was established, in 2010, the Credit Reviewer has issued regular formal reports which contain details on the appeals processed. The reports can be found on the website www.creditreview.ie
Details of the number of appeals for the period in question have been collated and presented in the following table, as requested.
The Deputy may wish to note that, in addition, to the formal Credit Review, the CRO Helpline has taken 1,921 calls, which has resulted in many borrowers’ queries and credit issues being resolved before a formal appeal process was necessary.
As per the guidelines for those institutions that participate in the credit review process, banks are required to ‘comply or explain’, if they do not agree with the opinion of the CRO.
The CRO also provided figures for cases where new information was discovered as a result of the review process that resulted in a bank requesting the case to be withdrawn and made the credit available to the borrower.
Where the CRO upholds a bank’s decision not to lend, it provides the borrower with a set of recommendations to address the weaknesses in the proposal. There are a number of specific Information documents on the CRO website that were developed to address common issues, faced by borrowers.
It should be noted that cases are abandoned for a number of reasons such as the borrower obtaining credit elsewhere, or it becoming evident to the borrower that the loan proposal is not viable after speaking with the Credit Reviewer.
Year
|
Total no. of cases
|
Borrower upheld and received credit
|
Borrower upheld and did not receive credit
|
Withdrawn by bank
|
Bank upheld
|
Abandoned
|
Work in progress
|
2014
|
82
|
33
|
5
|
4
|
31
|
9
|
|
2015
|
106
|
31
|
10
|
3
|
43
|
18
|
|
2016
|
105
|
34
|
13
|
8
|
39
|
11
|
|
2017
|
72
|
29
|
11
|
6
|
15
|
11
|
|
2018
|
77
|
30
|
8
|
6
|
25
|
8
|
|
2019 to date
|
61
|
18
|
6
|
6
|
16
|
3
|
12
|
Total
|
503
|
175
|
53
|
33
|
169
|
60
|
12
|