The SAFE registration process, which my Department uses to authenticate a person's identity, is a face-to-face process which results in the issuing of a Public Services Card (PSC). Once a person has authenticated their identity in this manner, they can set up a verified MyGovID account, which allows them access to high-value Government online services, including those delivered through the MyWelfare service.
Since the outbreak of the COVID-19 pandemic, my Department has temporarily suspended the SAFE registration process. This decision was taken in order to comply with HSE and WHO guidelines in respect of social distancing and, as a result, it has not been possible for those who wish to obtain a PSC to obtain one.
In the meantime, and to ensure that people can access the services of my Department in a timely manner and at the same time ensure maximum social distancing, my Department introduced online services that can be accessed using a Basic MyGovID account to facilitate the acceptance of online applications.
The MyWelfare service to access contribution statement history is available as a Basic and Verified service to customers . The Basic service requires email and password details and requires the customer to answer some security questions. If successful, the statement can be posted to the customer's postal address.
My Department is moving towards a resumption of the SAFE registration process over the coming weeks on a phased basis and this will be done in accordance with all relevant HSE and Government guidelines to ensure the health and safety of the Department's customers and staff.
I trust this clarifies the matter for the Deputy.