Dáil Éireann Debate, Thursday - 30 July 2020
237. Deputy Francis Noel Duffy asked the Minister for Transport, Tourism and Sport if he will take measures to ensure a person (details supplied) can renew their driver licence before the expiry date of same in view of the backlog to have licences issued; and if he will make a statement on the matter. [19906/20]
View answerCurrently, people under the age of 70 and those that do not need to provide any supporting documentation, can apply for a learner permit and/or a driving licence online provided they have a Public Services Card and a verified MyGovID account. Those that have a truck or bus category on their driving licence or learner permit cannot renew online, as supporting documentation is required.
As you can appreciate, Covid 19 has had a profound effect of the delivery of services. The National Driver Licence Service (NDLS) has just resumed and is operating at around 60% of its pre Covid capacity to ensure that it complies with occupational and public health requirements.
The National Driver Licence Service (NDLS) offices are unable to facilitate any walk-ins due to the social distancing requirements and in the interest of protecting the staff and customers. Therefore, all appointments must be booked in advance. This has led to an increase in the demand for appointments. The RSA is working with their providers to see how they can increase capacity while adhering to the return to work protocol. Options under consideration include extended opening hours, overtime and protective segregation barriers between booths.
Any queries in relation to driving licences or urgent cases can be addressed to the NDLS customer service at 0761087880 or by emailing info@ndls.ie
