The premises referred to is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie.
BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or has indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
Telecommunications service providers are regulated by the Commission for Communications Regulation (ComReg) which operates independently of this Department. The telecommunications regulatory framework, which ComReg implements, requires each telecommunications services provider to establish and operate a code of practice, including requirements for complaint handling. Service Providers must implement these measures, at a minimum, to assist consumers (including businesses) when they need to contact them with a complaint. A copy of the code of practice, which includes the three ways in which consumers can contact service providers, can be accessed at: https://www.comreg.ie/code-practice-handling-complaints/.