Claire Kerrane
Question:210. Deputy Claire Kerrane asked the Minister for Social Protection the types of inspections carried out by social welfare inspectors; and the procedures for such inspections. [27955/20]
View answerThursday, 1 October 2020
Questions (210)
Written answers
My Department administers over 70 schemes and services. Social welfare inspectors are engaged with customers throughout the entire lifecycle of their claim, including regular reviews for all schemes on an ongoing basis. In order to deliver our services effectively inspectors may engage with each and every customer multiple times in various ways over the course of their claim.
The type of inspections carried out by inspectors consist of desk-based assessments of customer claims, face-to-face interviews with customers, home visits, audits of employers’ PRSI records, specialist investigations, enquiries with other state agencies, self-declarations by customers and joint operations with Revenue.
Reviews arise from both targeted and random case selections and where specific information comes to the attention of inspectors. Targeted investigations are generally based on factors such as where a person or their spouse is earning income or has income from other sources. The person is under a legal obligation to report any change in their circumstance (income or means) to my Department. Issues such as the time which has elapsed since a previous review was undertaken and where information is received which suggest a review may be warranted can also trigger a review.
Social Welfare Inspectors (SWIs) are appointed under Section 250 of the Social Welfare Consolidation Act 2005 (as amended) and are required to investigate and report on customer’s claims. Social Welfare Inspectors (SWIs) operate under a code of practice which sets out the manner in which they are required to deal with the public.
I hope this clarifies the matter for the Deputy.