Dáil Éireann Debate, Tuesday - 3 November 2020
277. Deputy Darren O'Rourke asked the Minister for Environment, Climate and Communications the number of complaints made to the Commission for Communications Regulation in 2019 by the name of the company in respect of which the complaint was lodged; and if he will make a statement on the matter. [33901/20]
View answer278. Deputy Darren O'Rourke asked the Minister for Environment, Climate and Communications the number of complaints made to the Commission for Communications Regulation in 2019 by the type of complaint lodged; and if he will make a statement on the matter. [33902/20]
View answerI propose to take Questions Nos. 277 and 278 together.
Telecommunications service providers are regulated by the Commission for Communications Regulation (ComReg), which operates independently of my Department. The telecommunications regulatory framework, which ComReg implements, requires each telecommunications services provider to establish and operate a code of practice, including requirements for complaint handling and means of contact. Service providers must implement these measures, at a minimum, to assist consumers (including businesses) when they need to contact them with a complaint. A copy of the code of practice, which includes the three ways in which consumers can contact service providers, one of which is by electronic means of contact such as an email address or an online complaint form, can be accessed at https://www.comreg.ie/code-practice-handling-complaints/.
Any operator failing to comply with any of these requirements is a matter to be pursued by ComReg. ComReg publish quarterly statistics in relation to issues raised by service providers customers and the latest report can be accessed at https://www.comreg.ie/consumer-information/consumer-publications/.
