Róisín Shortall
Question:199. Deputy Róisín Shortall asked the Minister for Transport the position regarding a driver licence renewal for a person (details supplied) in Dublin 9; and if he will make a statement on the matter. [36283/20]
View answerTuesday, 17 November 2020
Questions (199)
Written answers
All applications for a driving licence must be made through the National Driver Licence Service (NDLS). The Department of Transport cannot schedule such appointments.
All appointments must be booked in advance as it is not possible to facilitate any walk-ins due to the social distancing requirements and in the interest of protecting the staff and customers. The RSA has worked with their providers to create additional capacity through a combination of additional staff, extended and additional operating hours (i.e. Sundays where needed), and the provision of overtime.
Applicants who can avail of the newly extended online service have been asked to cancel appointments they may have made at an NDLS centre. This, and the steps mentioned above, will help ease the pressure on the NDLS, free up appointment slots and make it easier to find those slots at local centres.
Any queries in relation to driving licences or urgent cases can be addressed to the NDLS customer service at 0761087880 or by emailing info@ndls.ie.