Dáil Éireann Debate, Wednesday - 18 November 2020
124. Deputy Brendan Smith asked the Minister for Social Protection the measures she will implement to reduce substantially the delays in processing and finalising applications for personal public service numbers; and if she will make a statement on the matter. [37333/20]
View answerThe SAFE registration process, which involves the authentication of a person's identity in a face-to-face interview, is the normal method of processing an application for a Personal Public Service Number (PPSN).
At the outbreak of the COVID-19 pandemic in March 2020, my Department temporarily suspended the SAFE registration process. This decision was taken in order to comply with HSE and World Health Organisation guidelines in respect of social distancing.
To help ensure that those who required a PPSN could get one, my Department introduced an email and postal service through which applications could be made.
My Department has received, and continues to receive, significant volumes of email and post in relation to PPSN applications from people living in and outside the State.
It is inevitably the case that a temporary process such as this will not be as efficient as the face-to-face process it has temporarily replaced, neither for applicants nor for the staff dealing with those applications.
Additional resources have been reassigned to deal with email and postal PPSN applications. I expect this will result in improved processing times and a reduction in the number of applications on hand.
I trust this clarifies the matter for the Deputy.
