The person concerned submitted an application for an Exceptional Needs Payment (ENP) to my officials on 20/11/2020.
This application was refused as the person concerned had failed to provide all of the requested documentation. A decision letter dated 7/12/2020 issued to the person concerned advising her of the outcome and affording her the option to request a review of her case to the reviewing officer whose contact details were provided.
If the person concerned wishes to have her case reviewed she should include the required documentation in support of her request.
It is open to the person concerned to submit a new application for an ENP in the future should her circumstances change.
I trust this clarifies the matter.