Denise Mitchell
Question:448. Deputy Denise Mitchell asked the Minister for Social Protection the status of a case (details supplied). [5811/21]
View answerWednesday, 3 February 2021
Questions (448)
Written answers
The person concerned was in direct contact with my Department in relation to this matter and a response was issued to him in August 2020 addressing all matters raised.
The late mother of the person concerned was due arrears of pension for the period from 2004 to 2007. Unfortunately, due to an administrative error these arrears were not paid at the time they were due. Following contact from the person concerned, the arrears were paid to the estate in July 2020.
In recognition of the error in the delay in payment of arrears, an ex-gratia payment was also made to the estate.
It is always my Departments aim to provide the most efficient and professional service possible and unfortunately this was not the experience of the late mother of the person concerned in this instance. My Department has extended its apologies to the person concerned over the failure to pay the arrears to his late mother at the time.
I trust this clarifies the position for the Deputy.