Pearse Doherty
Question:57. Deputy Pearse Doherty asked the Minister for Finance the average cost of resolving each complaint submitted to the Financial Services and Pensions Ombudsman. [6232/21]
View answerThursday, 4 February 2021
Questions (57)
Written answers
Firstly, I must point out that the Financial Services and Pensions Ombudsman (FSPO) is independent in the performance of his statutory functions. I have no role in the day to day workings of the office or in the decisions which he takes.
The Ombudsman has informed me that the manner in which complaints are dealt with and the resources deployed in managing individual complaints varies considerably, depending on the stage in the FSPO’s processes in which complaint is closed. For this reason, is it not possible to determine the “average cost” of managing individual complaints.
However, the full operating costs of the FSPO are set out in the FSPO’s Annual Report, following completion of an audit by the Comptroller and Auditor General, and published on the FSPO’s website at www.fspo.ie.