Wednesday, 10 February 2021

Questions (117)

Michael Collins


117. Deputy Michael Collins asked the Minister for Transport if he will address a matter (details supplied) regarding the RSA website; and if he will make a statement on the matter. [6497/21]

View answer

Written answers (Question to Transport)

I am aware that the RSA has experienced a number of operating issues since the launch of its new customer portal and officials in my Department have raised these issues with the RSA. We have been reassured by the Authority, these technical issues are gradually being resolved. Performance improvements have recently been implemented meaning customers can now access the portal without any undue delays. Delays in contacting the customer care call centre have also been addressed and waiting times are improving.

The RSA will continue to give priority to addressing the remaining issues as they seek to improve the overall portal performance and restore the service to the highest possible standards. I am assured that the measures being put in place will have the desired effect. My Department will continue to monitor the situation closely and we thank the deputy and others for bringing these matters to our attention.