Wednesday, 10 February 2021

Questions (498)

Niamh Smyth

Question:

498. Deputy Niamh Smyth asked the Minister for Social Protection the waiting times for the processing of applications for carer’s allowance and carer's benefit; the number of applications waiting at present per county in tabular form; and if she will make a statement on the matter. [6717/21]

View answer

Written answers (Question to Social)

My Department is committed to providing a quality service to all its customers, ensuring that applications are processed and that decisions on entitlement are made as quickly as possible.

There are no delays in processing claims once the necessary information is provided. In January 2021 the average number of weeks to award new Carer's Allowance applications was 5 weeks and 4 weeks for new Carer's Benefit applications.

Significant improvements have been achieved in reducing the average time to process claims. In 2020 the average number of weeks to award a new Carer's Allowance claim was 7 weeks and 5 weeks for Carer's Benefit, reduced from 14 weeks for Carer's Allowance and 12 weeks for Carer's Benefit in 2019.

Claim processing is kept under active review. The target for the Carer's Allowance scheme is to process 75% of claims in 11 weeks. The average processing time for Carer's Allowance at the end of January 2021 was 5 weeks and 95% of claims were processed within 11 weeks.

The current number of applications pending for these schemes are as follows.

County

Carer's Allowance Pending Claims

County

Carer's Benefit Pending Claims

CARLOW

6

DUBLIN

49

CAVAN

17

CORK

33

CLARE

21

GALWAY

13

CORK

124

TIPPERARY

12

DONEGAL

51

KERRY

11

DUBLIN

249

REMAINING COUNTIES

90

GALWAY

63

TOTAL

208

KERRY

38

KILDARE

39

KILKENNY

19

LAOIS

15

LEITRIM

13

LIMERICK

49

LONGFORD

14

LOUTH

41

MAYO

34

MEATH

35

MONAGHAN

12

OFFALY

24

ROSCOMMON

25

SLIGO

17

TIPPERARY

40

WATERFORD

32

WESTMEATH

19

WEXFORD

56

WICKLOW

36

TOTAL

1089