Departmental records reflect that the person concerned submitted an online application for a Jobseeker’s Allowance (JA) payment in July 2020. Unfortunately, due to an error in the online platform, the application was not picked up and remained unprocessed.
As a result of your representation, the person concerned was contacted on 16/02/2021 and asked to submit certain documentation in order to progress his JA application. On receipt of the requested documentation his application will be processed promptly and he will be advised of the outcome.
Separately, following contact made by the person concerned with the Newbridge Intreo Centre on 23/11/2020 an appointment for a Public Services Card (PSC) is being arranged this week.
I trust this clarifies the matter.