The premises referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie.
BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.My Department has, however, looked into the matter and I understand that high speed broadband services are available at this location. Complaints about service provision are a matter between the consumer and the service provider in the first instance. There may also be a choice of operators offering this service in the area and it may help to check www.comreg.ie/compare/#/services or another cost comparison search engine.