All guests undergoing mandatory quarantine in a designated facility are being provided with access to a 24/7 on-site healthcare team who hold clinical responsibility for their wellbeing during their stay. The on-site health team are available to address any wellbeing concerns of guests through both scheduled check-ins during a guest's stay as well as through direct engagement if requested. Additionally, the hotel service provider has put in place a number of services to support guest wellbeing, such as guided exercise and yoga programmes, music playlists and access to the hotel's entertainment services.
Guests who wish to access other services, such as consular services or private legal services, may arrange to do so through normal channels. The hotel service provider will endeavour to facilitate any requests for assistance in accessing such channels, such as by arranging for translation services if requested.
The State Liaison Officer (SLO) will have staff onsite 24/7 at each designated facility to liaise between guests and the service provider if required.