Guests will not be refused appropriate medical treatment during their stay at a designated quarantine facility. The well-being of guests within the mandatory quarantine system is a priority of all organisations supporting the system and is monitored by the 24/7 on-site healthcare team as well as by the State Liaison Officer, the hotel service provider and the HSE.
All guests undergoing mandatory quarantine in a designated facility are being provided with access to a 24/7 on-site healthcare team who hold clinical responsibility for their well-being during their stay. The on-site healthcare team are available to address any well-being concerns of guests through both scheduled daily check-in calls during a guest's stay as well as through direct engagement if requested. Guests requiring any specific, urgent or emergency care which cannot be provided on-site at a hotel may also be referred to a dedicated medical facility by the on-site healthcare team.