Dáil Éireann Debate, Wednesday - 21 April 2021
258. Deputy Niamh Smyth asked the Minister for the Environment, Climate and Communications the reason a person (details supplied) has not received their landline connection; and if he will make a statement on the matter. [19570/21]
View answerI recognise how vital telecommunications services are to citizens for so many aspects of their daily lives, including remote working, studying and staying in touch with family members during the Covid-19 crisis. The provision of telecommunication services is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communication Regulation (ComReg), as independent Regulator. Where a citizen makes a request for a landline service and is not satisfied with the outcome, they should in the first instance make a complaint to the operator from whom they have ordered the service and in the event of an unsatisfactory outcome can then bring the matter to ComReg as regulator.
