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Passport Services

Dáil Éireann Debate, Tuesday - 6 July 2021

Tuesday, 6 July 2021

Questions (266)

Maurice Quinlivan

Question:

266. Deputy Maurice Quinlivan asked the Minister for Foreign Affairs if he will address a matter regarding the case of a person (details supplied); and if he will make a statement on the matter. [36432/21]

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Written answers

The Passport Service has been in direct contact with the person referred to in the Deputy's question.

The Passport Service commenced the scaling up of operations on 4 May 2021 in line with the phased easing of restrictions set out in “COVID-19 Resilience and Recovery 2021 – The Plan Ahead”.

The Service has been focused since then on four priority areas:

- Clearing the COVID-19 backlog of 89,000 passport applications.

- Processing all adult renewal applications (including new applications) within 10 working days.

- Processing urgent and emergency applications.

- Providing of customer services through phone and WebChat.

The Passport Service has now commenced the processing of all other applications received since 4 May.

First-time applications require additional security measures including robust identity verification and entitlement checking and, as a result, take longer to process than straight forward renewal applications.

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