Dáil Éireann Debate, Tuesday - 6 July 2021
415. Deputy Bernard J. Durkan asked the Minister for Further and Higher Education, Research, Innovation and Science when a SUSI payment will issue in the case of a person (details supplied); and if he will make a statement on the matter. [36019/21]
View answerAs part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.This service, which was set up at the behest of Oireachtas members, complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter. Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. Staff in SUSI are responding to email queries within a matter of days.
With regard to the specific application outlined by the Deputy, I have been advised by my officials that SUSI will be in a position to make a payment on receipt of confirmation from the college of the registration of the student (which is expected in the next week). My officials have also been advised that the student needs to submit his bank details to SUSI.
