Dáil Éireann Debate, Tuesday - 13 July 2021
198. Deputy Jennifer Carroll MacNeill asked the Minister for the Environment, Climate and Communications the status of broadband roll-out to Adelaide Street, Dún Laoghaire (details supplied); and if he will make a statement on the matter. [37361/21]
View answerThe location referred to in the question is located in the BLUE area on the National Broadband Plan (NBP) High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie. BLUE areas are not included in the State Intervention Area covered by the NBP as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
Complaints about service provision are a matter to be dealt with between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.
Notwithstanding this, my Department has raised the matter with the service provider operating in the area and my Department will revert to the Deputy as soon as a response is received.
