Dáil Éireann Debate, Wednesday - 14 July 2021
123. Deputy Thomas Pringle asked the Minister for Housing, Local Government and Heritage if there are guidelines, written procedures or protocols or key performance indicators for acknowledgement of correspondence received and response to correspondence received, respectively by category of correspondence (details supplied) in tabular form; and if he will make a statement on the matter. [38245/21]
View answerMy Department is committed to providing high quality, courteous and timely services to all its customers in accordance with the Government’s 12 Guiding Principles for Quality Customer Service. Details of the Quality Customer Service provided by my Department are at: www.gov.ie/en/organisation-information/28f3d1-quality-customer-service/.
Save for particular reasons, my Department aims to resolve all queries from the public within 15 working days of their receipt. It reports on its compliance with this target in its annual report.
In addition, my Department has procedures for processing correspondence and representations from Oireachtas members. Responses should be provided within two weeks, unless the issue cannot be addressed within this timeline.
