Dáil Éireann Debate, Wednesday - 14 July 2021
229. Deputy Pádraig O'Sullivan asked the Minister for Social Protection the measures being taken to tackle the backlog of appointment requests for public services cards in Cork city; and if she will make a statement on the matter. [38229/21]
View answerPublic Services Card (PSC) appointments were suspended from the beginning of this year due to Level 5 restrictions. However, some appointments were facilitated for urgent cases where the customer had no alternative means of accessing public services other than by acquiring a PSC.
My Department resumed PSC appointments from Monday 17th May, and an average of 1,000 appointments are now being carried out each day.
It is the case that some offices of the Department are experiencing high levels of demand for appointments. Additional staff are being assigned to increase the capacity in our offices in respect of such appointments, and that capacity will be increased over the coming weeks.
Any person who requires a PSC should contact their local Intreo Centre or Branch Office to schedule an appointment.
I trust this clarifies the matter for the Deputy.
