Dáil Éireann Debate, Tuesday - 27 July 2021
1963. Deputy Cormac Devlin asked the Minister for Health if his attention has been drawn to the case of a person (details supplied); if the matter will be investigated further; and if he will make a statement on the matter. [36001/21]
View answerThere is a formal complaints process for issues concerning individuals or services under the aegis of the Health Service Executive (HSE). Details of this procedure are on the HSE website at www.healthcomplaints.ie. Where an individual is not satisfied with the response they receive, they may wish to take their complaint further by seeking a review from the HSE's Director of Advocacy or the Office of the Ombudsman. The Ombudsman may be contacted at:
Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, Tel. (01) 639 5600 / Lo-call (1890) 22 30 30 and via e-mail at ombudsman@ombudsman.gov.ie (website is www.ombudsman.ie).
As this Parliamentary Question relates to an operational issue, it is a matter for the HSE. However, members of the Oireachtas are advised that the HSE is currently unable to access the information to answer Parliamentary Questions due to the recent cyber-attack, which has required a temporary shutdown of HSE IT systems. The disruption to service is ongoing, and the HSE is working hard to restore its IT capacity and resume normal services. Members of the Oireachtas will be advised as soon as the HSE is again in a position to provide responses to PQs and are encouraged to resubmit their Parliamentary Questions at that point.
