Dáil Éireann Debate, Thursday - 9 September 2021
1000. Deputy James Lawless asked the Minister for Health if there are plans to set up an email address for queries about the EU digital Covid-19 certificate; and if he will make a statement on the matter. [41523/21]
View answerGovernment’s primary focus was to fulfil our EU Obligations in a robust and effective way, including operability by 1 July in context of EU compliance; and delivery of certificates to eligible members of the public in line with Government’s lifting of restrictions on non-essential travel since Monday, 19 July.
To support the roll-out of Government policy, a helpline through the DCC Call-Centre was set up to allow those members of the public who are travelling to deal directly with queries relating to the Digital COVID Certificate from Monday 19th of July 2021. The call centre has also since introduced new additional service channels. A new online form to request Recovery certificates for eligible persons was released on 22 July. Following this a portal allowing for Vaccine Certificate Request, Vaccine Certificate Details Update and a Vaccine Status portal were launched on the 30th July.
Question No. 1002 answered with Question No. 970.
