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Energy Conservation

Dáil Éireann Debate, Tuesday - 19 October 2021

Tuesday, 19 October 2021

Questions (286)

Michael Healy-Rae

Question:

286. Deputy Michael Healy-Rae asked the Minister for the Environment, Climate and Communications if he will address a matter in relation to a better energy home grant application (details supplied); and if he will make a statement on the matter. [51037/21]

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Written answers

The Better Energy Homes Scheme is funded by my Department and administered by the Sustainable Energy Authority of Ireland (SEAI). Individual applications to the Better Energy Homes Scheme are an operational matter for the SEAI and as Minister I have no role in such matters. SEAI operate under a Customer Charter and a complaints and appeals procedure is in place. If after following this procedure an applicant is not satisfied with the outcome, they can ask the Office of the Ombudsman for an independent review of the complaint. Further details are available here: www.seai.ie/customer-charter/.I am advised by officials in SEAI that the applicant the Deputy is referring to has received responses from SEAI in line with their Customer Charter.

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