Peter Burke
Question:156. Deputy Peter Burke asked the Minister for the Environment, Climate and Communications if he will examine a connection to broadband (details supplied). [55862/21]
View answerTuesday, 16 November 2021
Questions (156)
Written answers
The premises referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available at www.broadband.gov.ie.
BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
Complaints about service provision are a matter to be dealt with between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.
Notwithstanding this, my Department has undertaken an initial investigation into the matter and established that the premises is connected to an open eir NGA cabinet along with the neighbouring premises. It would appear that the premises cannot get the same service as its neighbours which suggests that there may be a technical fault between the distribution point and the premises. We would advise therefore that the premises owner contact their retail service provider directly to log a fault so that the technical issue can be further examined.