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Passport Services

Dáil Éireann Debate, Wednesday - 1 December 2021

Wednesday, 1 December 2021

Questions (101)

Michael Ring

Question:

101. Deputy Michael Ring asked the Minister for Foreign Affairs the status of a passport which was dispatched but not received by the applicant (details supplied); if the Passport Office will issue a new passport based on the information that had been provided and the fee already paid; if the Passport Office will issue a full refund in this case; if a full investigation will be carried out; and if he will make a statement on the matter. [59143/21]

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Written answers

With regard to the specific case about which the Deputy has enquired, the Passport Service dispatched the applicant's passport via An Post on 27 October 2020. The applicant wrote to the Passport Service in August 2021 and the Customer Care team opened an investigation with An Post. An Post confirmed that the passport was delivered. 

The Passport Service has contacted the applicant to arrange for a gratis replacement of their passport. 

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