Richard Bruton
Question:63. Deputy Richard Bruton asked the Minister for Finance if the Revenue Commissioners have discontinued all face-to-face interaction with citizens; and, if so, if such a service will be restored. [62282/21]
View answerWednesday, 15 December 2021
Questions (63)
Written answers
I am advised by Revenue that its public offices remain closed in accordance with public health advice in respect of the COVID-19 pandemic, but the situation is kept under constant review in line with guidance.
Revenue has also advised me that its telephone helplines remain operational despite the difficulties encountered from the pandemic. Further details on the opening hours for the full range of helplines is available on the ‘Contact Us’ page of the Revenue website, which may be of assistance to the Deputy. For situations where more complex tax issues exist that require direct engagement, Revenue provides a one-to-one appointment service with the relevant official. These engagements can be carried out remotely by video conferencing. An appointment can be arranged by contacting Revenue at telephone 01-7383660 between 09.30 to 13.30 (Monday to Friday).
By way of general information, Revenue has invested significantly in designing IT systems that provide a comprehensive range of online services for taxpayers to manage their tax affairs. These services, which include an online communication channel through the MyEnquiries system, are available 24/7, are easy to use, are fully secure and, in most cases, remove the need to make telephone contact. I am assured that the systems are intuitive and straightforward to use and do not require a significant level of IT literacy.
Finally, if the Deputy is aware of a specific taxpayer that requires assistance, he should provide the details through the Oireachtas Helpline telephone number and Revenue will make direct contact with the person.