Dáil Éireann Debate, Wednesday - 19 January 2022
89. Deputy David Cullinane asked the Tánaiste and Minister for Enterprise, Trade and Employment if he will address a matter raised in correspondence by a person (details supplied); and if he will make a statement on the matter. [1392/22]
View answerIt is clear from the information provided that an Antigen test was carried out and not a PCR test.
Under the Sale of Goods and Supply of Services Act 1980,?a service that is sought and paid for is expected to be provided with proper due care and diligence. The business involved should have the appropriate skills to do the job and the materials used should be sound and fit for purpose. Also, any goods supplied by the business as part of the service should be of acceptable quality.?
Where such standards are not adhered to and the service was not carried out, for example, with due care and attention, the person concerned is entitled to seek either a full or partial refund from the business or seek that the wrong is put right.
It is advisable, where a person believes their rights have been infringed,?that they send a formal written complaint outlining their case and stating how they would like the matter to be resolved.? Details of the original booking for a PCR test and a copy of the correspondence received confirming the results of an Antigen test should be included.
The Competition and Consumer Protection Commission provide details on how to make an effective complaint to a business, including template letters, which can be sourced through the following link – www.ccpc.ie/consumers/how-to-complain/
In instances where a satisfactory response is not received from a business, there is the option of applying to the Small Claims Process (SCP). The SCP can accept cases up to the value of €2,000, with a current non-refundable fee of €25 to submit a claim.
